Return-Refund

Return Policy

We want you to be completely satisfied with your purchase. If you need to return an item, please follow these guidelines:

• Time Frame: Returns must be made within 30 days of the purchase date.
• Condition: Items must be returned in their original condition, unworn and unwashed, with all tags attached.
• Proof of Purchase: A receipt or proof of purchase is required for all returns.
• Process: To initiate a return, contact our customer service team at info@poldora.com or whatsapp 07827399273 . We will provide you with a return authorization and instructions.
• Refunds: Refunds will be processed within 3-5 business days after we receive the returned item. Refunds will be issued to the original payment method.
• Shipping Costs: Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

Exceptions:

• Sale items are final sale and cannot be returned.
• Gift cards are non-refundable.

If you have any questions about our return policy, please contact us at info@poldora.com.